What should I expect for my first visit? Any pre-visit tips?

For color services—especially blonding or blending—it's best to come in with clean, dry hair. This helps get the most even lift and deposit. Depending on your hair’s texture and the service, I may start with a cut before we color, so having clean hair gives us the best possible result right from the start.

What is your cancelation policy?

My cancellation policy has evolved as booking patterns have changed since 2020. These guidelines help keep schedules fair and ensure I can provide reliable service to everyone. I understand that schedules can shift, but to protect the time of both parties, I require at least 24 hours’ notice for cancellations.

Cancellations with less than 24 hours’ notice will be charged 50% of the scheduled service price.“No-shows” or cancellations after the appointment start time will be still be charged 100%.

Thank you in advance for your understanding.

(Revised 9/23/2025 at 9:30am)

Where should I park at the Northside location?

Northside has plenty of free and paid parking options, but it can get a little busy—so plan to give yourself a few extra minutes. There’s paid parking on Hamilton Avenue, plus a paid lot on Blue Rock Street near the Transit Center. You’ll also find free street parking throughout the neighborhood. If it’s your first time visiting or you need accessible parking, feel free to reach out before your appointment—we’re happy to help guide you!

Can I bring in food and drinks?

Totally! If you're going to be here for a bit, feel free to bring a snack or drink. Just a heads-up—counter space is limited, so smaller items are best. We also offer complimentary water, coffee, hot tea, and wine to keep you comfortable during your visit.

I don’t know what to book . Can you help me?

Instagram DMs are always welcome @madeline_heile. If you prefer email, please reach me at madelineheile@gmail.com. If I do not get back to you right away, please know I will respond in a timely manner so that I can help determine your needs!

what are your hours?

Monday, Tuesday, Wednesday 10am-7pm.